Order Processing
All orders are processed within 1–7 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by an additional few days. If there is a significant delay, we will contact you by email.
Shipping Times
We work with a network of global suppliers, which allows us to offer a wide range of products. Because of this, shipping times may vary depending on the item ordered and your location.
Estimated delivery times:
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United Kingdom: 7–20 business days
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Ireland & EU: 10–25 business days
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USA, Canada & Australia: 10–25 business days
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Rest of the world: 10–30 business days
Please note that these are estimates and may be affected by customs delays, courier issues, or other situations outside our control.
Shipping Rates
Shipping is calculated at checkout. We may offer free shipping promotions from time to time.
Tracking Information
Tracking numbers are provided whenever possible. Once your order has been dispatched, you will receive a tracking link by email.
Please allow up to 3–7 days after receiving your tracking number for updates to appear, as international shipping systems may take time to register the parcel.
Customs, Duties & Taxes
Orders to the UK may be subject to VAT or customs duties depending on the value of the package and current regulations.
Customers are responsible for any import fees, duties, taxes, or handling charges imposed by customs.
Incorrect Address Policy
Please ensure your shipping details are correct at checkout. We are not responsible for failed delivery due to an incorrect or incomplete address. If an order is returned to us due to incorrect address details, additional shipping charges may apply.
Lost or Delayed Packages
If your order has not arrived within 30 business days, please contact us and we will investigate.
We are not responsible for delays caused by customs, postal services, or courier disruptions, but we will always assist you in resolving delivery problems.
Returns & Refunds
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
For full details, please refer to our Returns Policy.
Contact Us
If you have questions about your order, shipping, or delivery time, please contact us at:
📧 Customer Support: Contact Us